Remote work has been an overwhelming success for both employees and employers. This question will help you hear, from your remote employee’s perspective, small optimization ideas. Great questions for managers under you if you’re a senior leader: And for skip levels 1 on 1s for senior leaders meeting with those deeper in their organization: Are you a new manager? This employee survey template helps uncover what did and didn’t work well for employees in their work from home setups and what they want to see in the workplace when they return. They’re also experiencing other challenges that the average employee doesn’t have to deal with. This explosion in remote workers has happened so quickly that managers have had little time to learn about or adjust to having to manage a partly remote team. This includes body language signs such as the placement of a person’s hands and legs, their posture, movement of the eyes, and the look on their face. Belonging: This question helps you uncover how your direct report feels about the amount of contact they get and allows you to explain decision criteria around in-person gatherings. How should corporate leaders, managers and individual workers shift to remote work … What is the high point of a typical day (for example, yesterday)? Students had to not just move to online learning but also keep a social distance from their friends and family. #Coronavirus #CHRO #HR #GartnerHR 31 Questions to ask remote employees to better support them: And further reading for improving your one on ones and managing remote employees, Your office environment surrounded by colleagues, Lunch either in the kitchen or outside the office, Working from a home office, coffee shop, or at a nearby co-working space (where, even then, many of those people may remain strangers), Communicating usually through chat, where understanding context is difficult without non-verbal cues, Only interacting with others face-to-face over video, And ending the day at a set time only enforced through self-discipline. Unfortunately, without this critical form of context, we’re programmed to assume the worst of people. We also want to hear about your best tips and tricks for how you've been adapting to remote practice. According to a 2018 report by Global Workplace Analytics, the remote workforce “has grown by 140% since 2005” and is still growing rapidly. Project and task management software should be used even if you don't have remote employees, but it’s crucial for remote workers to understand what the team is working on. Even simple day-to-day banter can build strong bonds for teams. Get our newsletter, event invites, plus product insights and research. Asking ‘who do you connect with most often’ and the follow on questions helps you realize if your direct report needs help building out their network. PHOTO: Shutterstock Gallup reported in January that by and large working remotely was effective. You probably already have a remote employee, or have talked about it, even before COVID made almost all of us remote. Supporting remote employees is different, and in some ways harder, than employees in the office. But that remote team member (or members) didn’t catch any of that conversation. This includes: Within each section, we’ve provided context to help you understand the purpose of the questions and how they allow you to help remote workers facing those particular challenges. Measure the experience of remote education with these distance learning survey questions for students. It’s hard to always recognize who isn’t in the room. Pair those people up for a task on a future project (especially if the first point isn’t possible). The first question is obvious, but nearly every hiring manager I … The best way to make an assessment is to distribute a remote work survey with thoughtful questions to generate the insights your company needs. With this, all people in the in-person room can speak to each other like normal, but the remote person can see a close-up view of each person who is speaking. We trust that people will be available when needed and that they will achieve the results for which they are held accountable. It’s easy to overlook what even the simplest social interactions do for your team in the office. You never know what you might learn until you ask. One of the greatest challenges of working remotely is the lack of context. What do you do to take breaks/ recharge? However, it’s not just a lack of opportunities to bond face-to-face. Remembering to keep remote team members in the loop is a problem that requires a consistent, intentional effort and doesn’t always work out perfectly. As an example, one easy hack LifeLabs Learning has found to quickly improve perceived meeting quality (PMQ) is to have each person in the in-person meeting dial in using their laptop and laptop camera and a jabra mic for the room. But people still work together on teams whose individual members have to successfully pass the baton on shared responsibilities and team-wide goals. If you haven’t done it yourself before COVID, you may not realize the challenges your remote team members are facing. Starting things off, here are 31 questions to ask remote employees. Learn. But when communicating online, outside of the occasional video chat, all you have to go off of is the other person’s words. ; The office is here to stay, but its role is set to change. When working in-person at the office it’s easier to have delineated boundaries for starting and stopping work. If you work in an office, you have a set of typical … This often happens naturally when you’re working in close proximity. You probably already have a remote employee, or have talked about it. This can make your remote team members feel isolated in more ways than one. What challenges are you experiencing in comparison to when you worked in the office? What were some challenges in your previous setups? On a scale from 1-10, how easy is it for you to contribute during a meeting? A good ‘question set’ helps managers zoom in on issues that are often unspoken. The long survey (Full Remote + On-Site Evaluation) is already maxing out the number of questions allowed in a survey under the free license. We have these questions and many more at your fingertips as you have your 1 on 1s, and keep you organized on everything you need to motivate, retain, and grow your team members. A recent Gartner survey revealed that while 30% of employees worked remotely at least part of the time before #COVID19, 41% of employees will work remotely more often after the pandemic ends. How included do you feel in team decisions. If it’s a new experience for an employee then they’ll need extra … Here are some live pollsthat will help you do just that: #1: Which city are you joining from today? This explosion in remote workers has happened so quickly that managers have had little time to learn about or adjust to having to manage a partly remote team. Outside of the work from home experience, there are other … The questions below will help you understand how their day is structured and identify ways you may be able to help them. Remote management is the same as managing people in an office with you, right? You must ask these 6 questions, 11 Essential Tips for Managing Remote Employees, 13 Things You Didn’t Plan for When Hiring Remote Employees, 5 Things Your Didn’t Expect When Managing Remote Teams (and what to do about it), How to Work Remotely Like a Pro: Advice from an Expert, 3 Keys to Helping Your Team Transition to Remote Work Well, Why You Should Start Building Distributed Teams, how to Create a Healthy Relationship with Technology, How to Build Rapport with Your Remote Team Members, The 5 Major Pitfalls of Managing a Partially Remote Team, How to Help Your Team Avoid Employee Burnout during COVID, Leading Happy Teams: 5 Ways to Keep Your Team Happy in a Recession, Crisis Leadership: 18 Questions to Ask Your Team in a Crisis, 7 Tips for First-Time Managers: How to Win as a New Manager, To be Great, Managers Must Become Coaches (Learn why & how), Employee Coaching: Why it Matters and How to Become Great at It, Why Your Employees Leave in Waves + How to Fix Your Growing Employee Turnover Rate, The Posts Managers Like You Loved the Most in 2020, How to Manage Contractors and Freelancers to Bring out their Best, Get Your Free E-Book: 10 Steps to Having Amazing One on Ones with Your Team. However, just because you have remote staff doesn’t mean you understand their world. Health and safety directives from the World Health Organization, the federal government, and state governments not only shuttered customer-facing businesses but also created high-demand for telework arrangements and location-flexible work. This question helps you surface unspoken issues and re-set expectations if there is a feeling of misbalance. This means you assume the other person is on your side as opposed to treating them like a stranger that you should be wary of. Who do you go to when you need support or have process suggestions or improvement ideas? By asking these questions you can start to understand the challenges your remote employees may be facing and work on creating a solution together. View Culture Amp’s Employee Experience Lightpaper. Use these questions to ensure your remote employees are building bonds and connecting with the entire team: With insights from the above questions, you can start to improve any connection-related issues in a variety of ways: You don’t know if you don’t ask. We’ve all heard that remote work and distributed teams are the future. Task tracking can help teams meet deadlines, set priorities, and understand the overall goal of the project. We partnered with FYI to survey 486 tech professionals who work remotely at least part of the time, and came up with some interesting remote work statistics that reveal the attitudes, frustrations, and habits of these workers. Ask these questions when you first start working with any remote employee, or at regular intervals (e.g., every half year), to check in on changes. But it’s harder to get to that point when communicating with someone remotely for the reasons above. It's time to try something new. Here are 11 questions from our research that you can use to create better dynamics with your remote employees, faster. Print. As the COVID-19 pandemic continues into May, many employees are entering up to their third month working remotely under quarantine.. We tend to do this naturally with those we know well. The most common of these remote lifestyle challenges as the Buffer report shows us are loneliness and unplugging at the end of the day. This question helps assess confusion spots in the system. Ask how and where the candidate plans on working. Make sure two team members that don’t know each other well spend time when they’re on site together. Today, we’ve organized a collection of questions to ask remote employees in the 3 major areas uniquely affecting remote workers. managers need our help. Communication and collaboration … By assuming positive intent with remote team members, you’re able to build bonds with them easier and create an environment where remote team members feel more accepted. If they already … Are you able to fully disconnect when on vacation or at the end of the day? The kind of questions that help them open up about these challenges and you understand them better. ): With these questions, you’ll accomplish two key things: First, you’ll build empathy by understanding how they feel about working remotely and their average work day/routine. Have You Ever Worked Remotely? ... As companies prepare our return to the workplace, we recommend the following survey questions to … 88% of employees believe that the frequency of communication from leaders has been effective. Moving forward, what would your ideal workstation be? (Only ask if there are company resources that can be allocated to home offices.). Regularly conducting Remote Employee Pulse Surveys will help managers throughout the organization to stay connected with their direct reports, regardless of location, and ensure objectives are being met. Both will help you work with them to help them have a great experience working remotely. Even so, remote work isn't just for tech companies. By taking the lead and using these questions to ask remote employees you ensure nothing goes unsaid. Read more for insights from experts Brian Kropp and James Atkinson. While doing so, you can also arrange for your remote employee to interview other remote employees from cross-functional departments to learn their setup tips. But when you’re not working side by side every day, that can be a lot harder. What benefits/advantages do remote workers have compared to those in the office? Meetings culture: Team meetings are often harder on folks who are dialing in, yet easy to optimize. While working remotely, I have a space where I can focus on work. By using these questions below to talk with your remote team members about these kinds of issues, you’ll be able to gather feedback and better understand what they’re missing. Consider making the following amendments: I am confident I can make progress in my career/goal aspirations while remote Summary. 15 Questions About Remote Work, Answered ... Buy Copies. But what does this trend look like in practice? Looking for more questions to ask remote employees during 1 on 1s? The survey can focus on different aspects of remote working: communication, motivation, level of alignment and overall engagement. Particularly, all the ad hoc conversations they miss out on that happen in the office. Feel free to customize the survey to home in on your specific team’s needs. Read: Need help convincing your company to make remote the norm moving forward? What technology issues have you encountered? The key is focusing on the specific challenges of working remotely. As … (Multiple choice) a) Ate b… If you ask these same questions across your team, you may also spot patterns that can help benefit everyone on your team. (Only if they transitioned recently.). Managing remote employees has unique challenges. That’s why we want to share some great questions you can use today to uniquely understand and support your remote employees. This includes a conversation around perks. Customize this free work from home efficiency survey template to add or remove questions as you like. Managerial relationship: This question helps you understand how to work best with your employee. When do you feel confused about which systems to use? Read on for 50 questions to ask your workforce, we wouldn’t suggest using all of these questions in one survey just pick those most suitable to your workforce. What equipment or process improvements would make things 10% better? Read on to learn specifically crafted questions to ask remote employees on your team. Information flow: When working remotely, people sometimes feel out of the loop. Perception/fairness markers: The human brain is wired to track comparisons between conditions, including in this case in-person vs. remote dynamics. Consider this scenario: you had a morning stand up or a quick call with your entire team, including remote team members, earlier in the day. Motivation analysis: This question helps you find out what motivates and demotivates your direct reports. However, that’s not the only difference. 1 in 3 had a dedicated home office, while 1 in 4 did not but still worked at home. Gartner created a 4-step NEAR model for helping organizations manage remote talent. Like many startups, 15Five doesn’t have a vacation policy. According to Buffer’s State of Remote Work report, remote employees face many unique challenges: As a manager, it can be hard to understand what your remote workers are going through, especially if you’ve never worked remotely yourself. It also helps you improve one-on-one meetings for the future. It’s good to start a meeting on a high note. You can then optimize systems or explain the context. Note: With our survey to the Ocasta team, we used a - scale for our own survey to make our 1-10 questions more friendly. It opens feedback lines by normalizing that your team cares about optimizing work dynamics. And, because they’re not in the office, it can be easy for team members to forget to fill them in. Communication systems: When working remotely, it is particularly important to know which medium to use for which type of information. Learn how to do so in this post: And you should avoid these common mistakes when managing remote and having some people in person: Lessons from other managers & research that matters to you. Use this sample of Remote job interview questions to identify candidates who are good fits for your roles while working remotely. (Word cloud) #2: What’s the strangest thing you did while attending an online meeting? It’s also particularly hard for many managers, because they’ve never worked full-time remote. About LifeLabs Learning: LifeLabs provides training for managers, execs, and teams, with a focus on rapid skill acquisition and tipping points: the skills that make the most difference in the workplace. If you still have a large portion of your workforce working remotely and for an on-going period, you may choose to amend several questions to focus specifically on the remote experience. But the right questions during your 1 on 1s can go a long way to helping them thrive. To better support and more effectively manage your remote team members, you need to ask the right questions. (For example, obtaining a budget for them to improve their home office or get a co-working space. Learn something today? Which apps do you most use in your daily workflow? The best way to overcome this unfamiliarity is by asking the right questions. Are you … According to a 2018 report by Global Workplace Analytics, the remote workforce “has grown by 140% since 2005” and is still growing rapidly. Building rapport is a bit different remotely. These results will help prioritize what people need to be productive and comfortable in the workplace after COVID-19. Everyone needs to know if they will be running the race alone for 3 or 4 days. Creating relationship capital for your direct report is easy: you can link them to other people doing similar work, find ways to make their work more visible by creating demos, or set them up for informational interviews with relevant departments. Having the right amount of in-person time matters when working from afar. Support network: When working remotely, it is harder to make connections, yet an essential brain craving for all humans is to feel like we belong. Remote employees are separated from the rest of the office, so it’s easy for them to feel out of the loop of normal office communication that happens organically. What this means is that flying a direct report in for in-person time is important, but having cameras on in order to see each other frequently is even more important. Of the employees we surveyed, just 27% said they worked remotely full time, and 73% split their time between in-office and out-of-office work environments. Learn more about your employees' experience while they are working remotely during the Covid-19 pandemic and find out how you can improve their experience. Learn the essential questions you need to ask now: More on what to expect when managing remote: Still struggling to transition to remote? According to former FBI instructor and author of It’s Not All About Me: Ten Techniques for Building Quick Rapport With Anyone, Robin Dreeke, this conditioning has been wired into us over thousands of years: “These concepts are genetically coded in each of us (to varying degrees) because of our ancient survival instincts (ego-centrism) as well as our need to belong to groups or a tribe (tribal mentality for survival and resources).”. Learn more about the results of our survey of over 1,200 people on how flexible jobs impact their lives and relationships, and check out 12 common flexible and remote jobs, hiring, now, that can help you improve your own work-life balance. The future of work is hybrid: Work from home and the workplace. This allows you to learn directly from them what kind of challenges they’re dealing with. And communicating to improve team productivity survey is designed to help them have vacation. 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